ITIL-4-SPECIALIST-HIGH-VELOCITY-IT REAL EXAM - ITIL-4-SPECIALIST-HIGH-VELOCITY-IT TRUSTED EXAM RESOURCE

ITIL-4-Specialist-High-velocity-IT Real Exam - ITIL-4-Specialist-High-velocity-IT Trusted Exam Resource

ITIL-4-Specialist-High-velocity-IT Real Exam - ITIL-4-Specialist-High-velocity-IT Trusted Exam Resource

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 3
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

  • A. Set up a dedicated email support channel for users
  • B. Provide a range of self-service options as the preferred method with the service desk phone support as back-up
  • C. Train users extensively before launching the service
  • D. Increase the number of service desk agents to handle user queries

Answer: B


NEW QUESTION # 65
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

  • A. service value system
  • B. 'focus on value' guiding principle
  • C. 'service request management' practice
  • D. four dimensions of service management

Answer: A


NEW QUESTION # 66
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?

  • A. Resilient operations
  • B. Co-created value
  • C. Fast development
  • D. Valuable investments

Answer: B


NEW QUESTION # 67
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict

  • A. 2 and 3
  • B. 1 and 4
  • C. 1 and 2
  • D. 3 and 4

Answer: A


NEW QUESTION # 68
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

Answer:

Explanation:
Analyse the patterns of business activity


NEW QUESTION # 69
......

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